Cancellation and Refund Policy
Our primary objective is to see all our customers out enjoying a 4×4 adventure in their vehicle.
UK Tours
We are happy to cancel or reschedule your booking up to 1 month before the trip. Within 1 month a refund or rescheduling is at our discretion. The only real problem occurs if your cancellation takes the number of vehicles on a trip below the minimum of 3 vehicles required to make a trip viable. If this is the case and the trip cannot be rescheduled with your fellow adventurers (who may already have committed to hotel bookings/time off work/vehicle preparation etc), then we will not be able to provide a refund. This policy is designed to minimise the chance of a cancellation affecting a trip going ahead and protects those who wish participate.
Overseas Tours
We are happy to cancel or reschedule your booking up to 2 months before the trip. Within 2 months refund or rescheduling is at our discretion. The only real problem occurs if your cancellation takes the number of vehicles on a trip below the minimum of 4 vehicles required to make a trip viable. If this is the case and the trip cannot be rescheduled with your fellow adventurers (who may already have committed to ferry/hotel bookings/time off work/vehicle preparation etc), then we will not be able to provide a refund. This policy is designed to minimise the chance of a cancellation affecting a trip going ahead and protects those who wish participate.
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